How small claims court became Meta’s customer service hotline

People are using the courts in a last-ditch attempt to recover their accounts.

How small claims court became Meta's customer service hotline

Frustrated Facebook and Instagram users are heading to small claims court in a last-ditch attempt to get help from…

www.engadget.com

Why small claims?

At the heart of these cases is the fact that Meta lacks the necessary volume of human customer service workers to assist those who lose their accounts. The company’s official help pages steer users who have been hacked toward confusing automated tools that often lead users to dead-end links or emails that don’t work if your account information has been changed. (The company recently launched a $14.99-per-month program, Meta Verified, which grants access to human customer support. Its track record as a means of recovering hacked accounts after the fact has been spotty at best, according to anecdotal descriptions.)

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Statewide 911 Outage Was Caused By 911 Vendor's Malfunctioning Firewall

 

An anonymous reader quotes a report from Ars Technica: A 911 vendor's malfunctioning firewall caused a statewide outage…

tech.slashdot.org

"Comtech’s initial review “confirmed that the interruption was not the result of a cyberattack or hack,” but “the exact reason the firewall stopped calls from reaching dispatch centers remains under review,” the state said. A full review is continuing. The 911 outage lasted two hours. Shortly after it began, the State 911 Department alerted local law enforcement and issued a statewide emergency alert to residents advising them to call their local public safety business line directly if they had an emergency. “Although some calls may not have gone through, the system allows dispatch centers to identify the phone number of callers and return those calls. The Department has not received any reports of emergencies impacted during the interruption,” the Massachusetts announcement said. State 911 Department Executive Director Frank Pozniak promised that the department “will take all necessary steps to prevent a future occurrence.” Massachusetts has 204 Public Safety Answering Points that received an average of 8,800 calls, combined, per day in 2023."

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Andrew Tetzeli, IT professional, at https://medium.com/@a.tetzeli

 https://medium.com/@a.tetzeli

Andrew Tetzeli, IT Professional, website https://www.andrewtetzeli.com

Andrew Tetzeli, IT Professional, website

https://www.andrewtetzeli.com

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